Refund policy
🌶️ Twisted Cajun LLC Return Policy
Effective Date: October 23, 2025
We want you to love every pinch, sprinkle, and shake of Twisted Cajun™. If something’s not right, we’ll do our best to fix it. Here’s how returns and refunds work:
1. 🔄 All Sales Are Final (Mostly)
Due to the nature of our products, we do not accept returns on opened spice blends. Once a jar is opened, it’s yours to keep—even if your taste buds weren’t ready.
2. 📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or not what you ordered:
- Contact us within 7 days of delivery at help@twistedcajun.com
- Include your order number and a photo of the issue
- We’ll review and offer a replacement, store credit, or refund—depending on the situation
3. 🕒 Refund Timing
Approved refunds are processed within 5–10 business days and returned to your original payment method. We’ll send a confirmation once it’s on the way.
4. 🚫 What’s Not Covered
We do not offer refunds or replacements for:
- Opened or used spice blends
- Orders reported more than 7 days after delivery
- Personal taste preferences (we’re bold by design!)
- Shipping delays outside our control
5. 🧂 Flavor Guarantee
If you’re truly unhappy with your experience, reach out. We’re a small business that cares deeply about our customers—and we’ll always try to make it right.
6. 📬 Contact Us
Questions? Concerns? Flavorful feedback?
📧 help@twistedcajun.com
📍 Twisted Cajun LLC, 1137 S Bernard Rd Ste A 1039, Broussard, LA 70518